Refund Policy

Refund policy
A buyer has the right to cancel his purchase of an item in accordance with the provisions of the Distance Contracts Act (2005: 59). The right of withdrawal means that the buyer can return the item to the seller without giving a reason. The buyer must notify the seller of the intention to exercise the right of withdrawal within 14 days of receipt of the goods.

The notification from the buyer to the seller of the intention to exercise the right of withdrawal should be made in writing for documentation reasons. Before a product is returned, a confirmation must be received from the seller with instructions on how the return is to be carried out. One condition, however, is that the product is unused and undamaged. If the product is not in unchanged condition, we may make a price deduction that corresponds to the product’s depreciation.

The buyer shall, without undue delay, and no later than 7 days from the notification after the right of withdrawal has been granted, return the goods or hand them over to the seller, if the seller has not offered to arrange collection of the goods.

Please note that it is important that if you regret a purchase and want to return the item, you first need to pick up the package and then return it. We reserve the right to charge costs for the handling that occurs with uncollected packages (return shipping, handling costs and the like).

almlohecar AB must first confirm that the return is permitted and that the withdrawal period has not been passed before the goods are returned. We recommend that the product is sent back with DHL where you receive the consignment note from us, alternatively with Postnords Varubrev or Företagspaket. The customer is responsible for the product until it has reached us. The return must not be sent as a postal advance and packed properly so that it can not be damaged by shipping.